AB&C Insurance Terms of Business

Accepting our Terms of Business
By asking us to quote for, arrange or handle your insurances, you are providing your informed agreement to these Terms of Business.  We draw your particular attention to:
•    The section headed ‘Use of personal data’ and specifically the paragraph explaining how ‘sensitive personal data’ will be used and
•    The section headed ‘Issuing documentation’ which explains how we will issue documentation to you.

For your own benefit and protection, you should read these terms carefully.  If you are unsure about any aspect of our Terms of Business or have any questions regarding our relationship with you, please contact us at the above address.

The Financial Conduct Authority
Alan Brown & Co (NI) Ltd t/a AB&C Insurance is authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services Register number is 595863.
Our permitted business is introducing, advising, arranging, dealing as agent and assisting in the administration and performance of general insurance contracts.
You may check this on the Financial Services Register by visiting the FCA’s website, www.fsa.gov.uk/register/ or by contacting the FCA on 0800 111 6768.

Our service

Helping you to decide
Typically our role is to advise you and, after we have assessed your needs, to make a suitable recommendation. In some circumstances we provide advice and we will therefore confirm in separate documentation whether or not any advice or recommendation has been made before finalising your insurances.  

The capacity in which we act for you
In providing our service, we may sometimes act as an agent of the insurer.  We will confirm the capacity in which we will act for you before undertaking any relevant transactions on your behalf.

Our product range and the range of insurers used
We select personal and commercial insurances from a range of insurers, but for certain products, we only select products from a limited number of insurers or only offer products from a single insurer.  We will give you further information about this before we finalise your insurance arrangements. Where we select products from a limited number of insurers you may ask us for a list of the insurers we deal with for these products. We will not in any circumstance guarantee the solvency of any insurer.

If we propose using another intermediary to help place your business, we will confirm this to you in good time before any arrangements are finalised.

Issuing Documentation
In agreeing to do business with ourselves you accept that we can issue documentation by e-mail or by post.
E-mail is not a secure form of communication and for this reason we cannot guarantee the security of the e-mail or its contents or that it remains virus free once sent.


Complaints and Compensation
We aim to provide you with a high level of customer service at all times but, if you are not satisfied, please contact the ‘Customer Services Manager’ at the address shown above. Alternatively we can be contacted by telephone or e-mail at 028 3832 2881 and This email address is being protected from spambots. You need JavaScript enabled to view it..

When dealing with your complaint, we will follow our complaint handling procedures. A summary of these procedures is available on request.  
If you are still not satisfied, you may be entitled to refer the matter to the Financial Ombudsman Service For further information you can visit FOS website www.financial-ombudsman.org.uk.

Access to the FOS is available for complainants coming within one of the following categories at the time we receive their complaint:
•    Consumers (private individuals acting for purposes which are wholly or mainly outside that individual's trade, business, craft, or profession)
•    Businesses employing fewer than 10 persons and with a turnover or annual balance sheet total not exceeding €2 million
•    Charities with an annual income of under £1 million
•    Trustees of a trust with a net asset value of under £1 million

We are covered by the Financial Services Compensation Scheme (FSCS).  You may be entitled to compensation from the scheme if we cannot meet our obligations.  This depends on the type of business and the circumstances of the claim.  If you are eligible to claim from the FSCS, compensation is available as follows:
•    Insurance advising and arranging is covered for 90% of the claim, without any upper limit
•    For compulsory classes of insurance (such as Third Party Motor or Employers Liability), insurance advising and arranging is covered for 100% of the claim without any upper limit
Further information about compensation scheme arrangements is available from the FSCS on 0800 678 1100 (freephone) or 020 7741 4100 or   www.fscs.org.uk.

Payment for our services
We normally receive commission from insurers or product providers. For Commercial Customers, before the conclusion of each insurance contract, or upon renewal, we will remind you of your right to be informed of the level of commission which we receive from underwriters.  Commercial Customers are entitled, at any time, to request information regarding any commission which we may have received as a result of placing your insurance business.

We also charge you for handling your insurances as follows:  

Personal Service Charges
•    New business £10 (£20 for Annual Travel Policies)
•    Mid-term amendments £20
•    Cancellations £30
•    Renewals £10
•    Credit Card Payments 3% charge

Commercial Service Charges
5% of Premium inc IPT / VAT (Subject to a minimum of £25 and maximum of £1000)

You will receive either verbally or in writing a quotation which will tell you the total price to be paid, and which identifies any fees, taxes and charges separately from the premium, before your insurance arrangements are concluded.  

We also draw your attention to the sections headed ‘Cancellation of insurances’ and ‘Ending your relationship with us’.

Handling money
We act as agents of the insurer in collecting premiums and handling refunds due to clients. Such monies are deemed to be held by the insurer(s) with which your insurance is arranged.  

Cancellation of insurances
You should make any request for the cancellation of a policy in writing and any relevant certificate of insurance must be returned to us or to the insurer concerned.
In the event of cancellation, charges for our services will apply in accordance with the ‘Payment for our services’ section above.
The terms of your policy may allow insurers to retain the premium in full or to charge short-period premiums in the event of cancellation before the policy expires.  

Ending your relationship with us
Subject to your immediate settlement of any outstanding premiums and fees, you may instruct us to stop acting for you and we will not impose a penalty. Your instructions must be given in writing and will take effect from the date of receipt.  
In circumstances where we feel we cannot continue providing services to you, we will give you a minimum of 7 days notice. Unless otherwise agreed in writing, if our relationship ends, any transactions previously initiated will be completed according to these Terms of Business.  You will be liable to pay for any transactions concluded prior to the end of our relationship and we will be entitled to retain commission received for conducting these transactions, together with all fees charged by us for services provided.

Fair Representation
If you are a consumer, you are responsible for answering any questions in relation to any proposal for insurance cover honestly and to the best of your knowledge, providing complete and accurate information which insurers will require. This also applies to your responses in relation to any assumptions you may agree to in the process of applying for insurance cover.  This is particularly important before taking out a policy but also at renewal or if you make a mid-term amendment to your policy.

If you fail to disclose information, or misrepresent any fact which may influence the insurer’s decision to accept the risk or the terms offered, this could invalidate the policy and mean that claims may not be paid.

If you are a commercial customer you have a duty to give a fair presentation of risk to the insurer. This means that you should disclose every material circumstance relevant to the risk being insured following a reasonable search within your business to identify and verify such information. This should include information which you and where applicable your senior management, persons responsible for arranging your insurance or other relevant third parties know or ought to know and should include all information that would influence the judgement of the insurer or that would put the insurer on notice that it needs to make further enquiries.

Examples of material circumstances are:

•    Special or unusual circumstances relating to the risk;
•    Any particular concerns which led you to seek insurance cover for the risk; and
•    Anything which those concerned with the class of insurance and field of activity in question would generally understand as being something that would be dealt with in a fair presentation of risks for this type of insurance.

The information must be presented in a way which would be reasonably clear and accessible to a prudent insurer. If you are unsure whether to disclose any information you should speak to us. You need to take into account the size & complexity of your business, and allow yourself sufficient time before your renewal date to consider and / or assess your insurance requirements.

Failure to provide a ‘fair representation’ may result in a number of remedies by the insurer. If the breach was deliberate or reckless the insurer can void the contract and keep the premium. If the breach was not deliberate or reckless the insurer can void the contract, proportionately reduce a claim settlement or amend the insurance policy terms and conditions then review the merits of a claim on this basis.

You should therefore always provide complete and accurate information to us when we ask you about the insurance risks your business faces before taking out a policy, at renewal and throughout the life of the policy. This also applies to your responses in relation to any assumptions you may agree to in the process of applying for insurance cover.

Use of personal data
We will process any personal information we obtain in the course of providing our services to you in accordance with the Data Protection Act 1998. In administering your insurances it will be necessary for us to pass such information to insurers and other product or service providers which may also provide us with business and compliance support.

We may also disclose details to relevant parties, as necessary, to comply with regulatory or legal requirements. We may contact you or pass your details to other companies associated with us in order to promote products or services which may be of interest to you. We will not otherwise use or disclose the personal information we hold without your consent. To make sure you get the best offer from insurers, now, or at any renewal, new business or at any time, and to protect customers from fraud and to verify your identity, publically available data obtained from a variety of sources, including credit reference agencies and other external organisations may be used. These searches will appear on your credit report whether or not your applications proceed. As well as these searches, credit checks may be used to ascertain the most appropriate payment options for you. These credit checks will also appear on your credit report whether or not your applications proceed.

If you do not wish these checks to be made you must communicate that in writing or by e-mail to one of our staff. Some of the details you may be asked to give us, such as information about offences or medical conditions, are defined by the Act as sensitive personal data. By giving us such information, you signify your consent to its being processed by us in arranging and administering your insurances.

Subject to certain exceptions, you will be entitled to have access to your personal and sensitive personal data. If at any time you wish us, or any company associated with us, to cease processing any of the personal data or sensitive personal data we hold, or to cease contacting you about products and services, please write to Joan Mulholland, Associate Director, 67 William Street, Lurgan, Co. Armagh, BT66 6JB.

Credit checks
To make sure you get the best offer from insurers, now, or at any renewal, new business or at any time, and to protect customers from fraud and to verify your identity, publically available data obtained from a variety of sources, including credit reference agencies and other external organisations may be used. These searches will appear on your credit report whether or not your applications proceed. As well as these searches, credit checks may be used to ascertain the most appropriate payment options for you. These credit checks will also appear on your credit report whether or not your applications proceed. If you do not wish these checks to be made you must communicate that in writing or by e-mail to one of our staff.

Conflict of interests
Occasions can arise where we, or one of our associated companies, clients or product providers, may have a potential conflict of interest with business being transacted for you.  If this happens, and we become aware that a potential conflict exists, we will write to you and obtain your consent before we carry out your instructions and we will detail the steps we will take to ensure fair treatment.

Claims handling arrangements
You should take note of the required procedures in the event of a claim, which will be explained in the policy documentation.  Generally, insurers require immediate notification of a claim or circumstances which might lead to a claim.  We will employ due care and skill if we act on your behalf in respect of a claim. You should take note of the required procedures in the event of a claim, which will be explained in the policy documentation. Generally, insurers require immediate notification of a claim or circumstances which might lead to a claim.


In the event of a Motor or Household claim we will /may pass your details to relevant Claims Management Companies. They will employ due care and skill whilst acting on your behalf in respect of a claim.

Version 2016 / 2

AB&C Insurance Head Office: 67 William Street, Lurgan, Craigavon, BT66 6JB
T. 028 3832 2881
E. This email address is being protected from spambots. You need JavaScript enabled to view it.